よくある質問

最もよくある質問についての回答 - こちらには、Badgy、Badgy100、Badgy200、Evolis Badge Studioやオフィス用カードに関する最もよくある質問についての回答を掲載しています。
テクニカルサポートに問い合わせ

Which software applications are compatible with Badgy?

The "Badgy" solution consists of a Badgy printer and the Office-Cards software. This software uses Microsoft Excel (compatible with versions 2002, 2003, 2007, 2010, and 2013 (32-bit)). You need to have Excel installed on your computer to use it.
No installation is required: simply download a template from our website www.badgy.com (card from the CD that comes with the printer) . You can then access this software directly.

You can also use most of your printing and office tools because the Badgy printer uses a driver which is compatible with Windows and Mac computers. If you do, you should set your document to the card format(dimensions 86x54 mm / 3.370x2.125 inches – ISO CR80).

Improve your efficiency and also discover Evolis Badge Studio, the new software for creating and personalizing cards and badges. An ergonomic, user-friendly interface to create your badges simply and easily. If you use Office Card software, download Evolis Badge Studio for free.

Is it possible to use Badgy with other softwares than Office-Cards?

If you’re a Mac user, if you already have your own card design software, or if you need to use a document already created in Microsoft Word for example, you may want to use an alternative to Office-Cards in order to design your ID cards.

Badgy is supplied as an ‘all in one’ offer, but the printer can print documents designed in a large number of applications and softwares.

For instance, several Windows applications allow documents to be printed (for example the tools in Microsoft’s Office suite, i.e. MS-Word, MS-Access, Ms-Excel, MS-PowerPoint).
To gain familiarity with the layout of a card and configuring its formatting and printing, we suggest the following example.

E.g. How to set up and print a badge in Microsoft® Word

  •     After having set the Evolis printer as the default:
  •     Start the MS-Word application
  •     Click on the File in the menu bar, then on Page Setup
  •     The Paper tab has a Paper Size option, select CR80 Card
  •     In the Margins tab, set all margins to 0.05’’ (1.4 mm), then in the Orientation section, select Landscape.
  •     Close the window by clicking OK.
  •     Your Word window should now look like this: 

  • You are ready to customize your card by adding the various items that go to makeup a card (Logo and Illustration, ID photo, barcode, etc.)
  • Once ready, click on File and then on Print. 

How to save a badge template and new data?

When downloading a badge template, you need to save it to your hard drive so that your data and edits are saved as well. 

badgy screenshot

 

For Excel 2007, 2010, or 2013, you should save your Office-Cards file in XLSB format (Menu "File | Save as" > Document type option).

 

How to download and use Badgy card templates?

From the Badgy website

Downloading Badgy card templates requires a personal user account.

To sign up for an online account, you first need your printer’s serial number (format similar to B81693149), located on the ID card of your printer. Then go to www.badgy.com.

  • Click “My Account” located à the top of the screen. Click “New user” if applicable. If you already have an account, simply select your template, then click “Login to download
  • Once your account is created, click “Download”
  • Save the template file to your computer and rename it if required.

From the CDROM supplied with the printer

  • Click the Choose a template menu item. You can now select a template from any of the 6 categories.
  • Click the selected template.
  • The file will open. Make sure you have defined the security level of macros to Medium (more info)

You then need to save this template to your computer, and therefore save any editing: Click File, then Save As from the Excel menu.

How do I choose which badge to download?

Office-Cards lets you fully modify your badges: you can hide all the features and/or add fixed and variable zones, to suit your needs.

Any badge from our card library can be adapted to your needs. You just need to select a badge you like using the categories menu or by doing a keyword search.

You can also download the "Badge Wizard" to help you create your own design from scratch. 

A pop-up window appears on my screen, what's it for?

This window corresponds to the system of pop-up information windows which provide information (e.g. on cleaning the machine) or indicate the actions required to print (e.g. changing the ribbon, etc.).
This window is generated by the "Printer Manager" communication tool.

Check the FAQ for more details What is the Badgy Printer Manager?

What do the different colors of the Printer Manager icon mean?

The Printer Manager icon switches to different colors according to the status of your Badgy printer 

 Green The printer is ready.

Grey The printer is not connected (Power or USB cable).

  Orange An action is required to enable printing. The printing job will automatically resume after the action is implemented.To access to local help, click  . It is also possible, in some cases, to cancel the printing job in progress by clicking  .

  Red An error has occurred in the Badgy Printer, and some action is required to be taken. To resume printing, click the  button in the pop-up window. To access to local help, click . It is also possible, in some cases, to cancel the printing job in progress by clicking   .

Troubles installing the Badgy driver onto Windows 7 ?

During the install process it sometimes gets placed in the “Unspecified” folder of the printer menu and the Badgy icon gets stuck initializing.  The solution to this issue is pretty simple:

  • Right click Badgy icon in Unspecified folder
  • Choose Troubleshoot
  • After it runs diagnostic click Apply This Fix
  • The printer should successfully install.

If the problem persists, please let us know

Which operating systems are supported by Badgy?

Drivers for Badgy are available for the following platforms:

  •     Windows XP
  •     Windows Vista (32 & 64-bits)
  •     Windows 7, 8 (32 & 64 bits)
  •     Mac OS 10.8

My ribbon gets cut. What can I do?

If the ribbon gets cut during the printing process, please check the following points:
 

  1. Make sure you are using a Badgy original ribbon.
     
  2. Make sure you are using Badgy plastic cards (which are compliant with the printer requirement). PVC, composite PVC, laminated PVC and PET cards can be used with Badgy.
  3. Clean the printer (see here)
     
  4. Check if the ribbon is not faulty (replace it with a new one).
     
  5. If you still have the same issue, please contact your Badgy reseller or contact us.

 

LED(s) of the control panel are on. What does it mean?

The “User’s Guide” provides you a clear explanation of every LED on the control panel.

This guide is available on the Evolis CD-ROM shipped with the printer, or, it can also be downloaded from our website. 

What is the print resolution of the printer?

The print resolution is 300 dpi (11.8 pts/mm).

Can Badgy print on both sides of the card?

The Badgy printer is a single-sided printer, with no flip-over feature. After printing the front side, cards can be returned manually into the feeder to print on their reverse side.

How do I clean the printer?

Badgy offers a complete cleaning kit to perform all cleaning tasks. Do not use any other cleaning product.

How to switch to a different language in the Printer Manager?

To select a different language in the Printer Manager, right-click on the Printer Manager icon (located at the bottom of your screen, in the notification area).

Then, choose the « Language » menu item, and then select your preferred language from the displayed list.

What is the small icon at the bottom of my Windows screen for?

This icon is a Printer Manager communication tool between your computer and your Badgy printer. It gives you instant information about the status of your machine (connected or not, actions required, etc.). Check the FAQ for more details What is the Badgy Printer Manager?

What is a Badgy ID card and how do I print it?

The identification card displays several data (listed below) that are requested when calling upon technical support:  
 

  • Printer Name
  • Printer Model
  • Port Name
  • Serial Number
  • Version of the Driver and of the Setup program
  • Firmware version
  • The computer’s Operating System
  • A status Identification number
  • A date of validation.

An ID card can be printed in two ways:

  1. Double-click the Printer Manager icon (located at the bottom of your screen, in the notification area).

  1. Right-click on the Printer Manager icon to display the following menu, then select Identification Card. 

Note: Data printed on an ID card is automatically updated after each print job. 

What is the Badgy Printer Manager?

The Badgy Printer Manager is a communication tool for Windows, between your computer and your Badgy printer. There is no equivalent tool for Macs.

It simply gives you instant notification on your Badgy’s status thanks to:

  •     A small icon located in the lower part of your screen, in the notification area, that switches color according to the current status of your printer (printer connected or disconnected, specific action to be taken, etc.).

  • An information system of animated pop-up windows that tells you what action is required to be taken for printing (change ribbon, clean the printer, etc.). 

This window provides access to local help, by clicking  , It is also possible, in some cases, to cancel the printing job in progress by clicking . You can also resume the printing job by clicking  .

I have an error message when installing my Badgy printer on USB 3.0 port, what should I do?

The USB port versions 1.0 to 3.0 are compatible with Badgy. If you have any printer driver installation problems with a USB port 3.0, please contact your Badgy reseller/distributor.

Click here to update your firmware.

Where can I find drivers?

 All the Badgy drivers can be found on the CD-ROM provided with the printer or download from our web site. 

What settings of the computer should I check before installing a driver?

Before starting an Badgy driver installation, make sure you are logged-in with ADMINISTRATOR rights, or else the computer will turn down the driver's installation. 

How can I tell which version of the printer driver I have in Windows?

To know the driver version in use by the computer, you can open the Badgy Identification card.

There are two ways to access this ID card :

  1.     Double-click on the Printer Manager icon (located at the bottom of your screen, in the notification zone).
  2.     Right-click on the Printer Manager icon to get the menu panel (see below) and select Identification card.

What is a driver?

A driver is a computer program,  hardware-dependent and operating-system
Specific, that allows a hardware device to communicate with a computer.

A driver acts like a translator between the device and programs that use the printer.
Each device has its own set of specialized commands that only its driver knows.

From the driver properties, you will find the possibilities to set ribbon type,
orientation (portrait or landscape), printing rotation (to print a card with a 180° angle) and the number of printouts. Your driver has a printing option for black characters. Such characters are useful if you want to print barcodes with software other than Office Cards.

badgy screenshot

The drivers also sends internal notifications and data from the printer. The driver must be installed prior to the first use of the printer and must be compatible with the operating system. 

How do I update the Badgy printer firmware in Windows?

  1. Connect your printer to your computer and switch it on.
  2. Download the installation file to your hard disk from the Downloads area on the Badgy website.
  3. Double-click the SetupWizardBadgy.exe file to start the update, and follow the instructions.
  4. Select your printer from the list to update it.
  5. The on-off switch on the control panel should flash during the firmware update. (Do not switch off the printer)
  6. Click Next twice to complete the installation. The printer will automatically adjust the sensors.

 

 

badgy

badgy

No LED is on, including the power button. What should I do?

If no LED light is on, including the power button, please check the following points:
 

If you still have the same glitch even after following these points, please contact your Badgy reseller or distributor.    

  1. Is the power supply connected to a live electrical wall socket?
  2. Are you using the power supply provided with your Badgy printer? 
  3. Is the power supply faulty? (The power supply displays a green light when it operates properly).
  4. Is the power supply suitably connected to the printer?

How to find the printer serial number?

2 Ways:

  1.     By displaying the printer ID Card (For Windows only).
  2.     By looking at the sticker on the back of the printer

I have one or multiple horizontal white lines on my printed cards. What can I do?

White lines on the printed cards mean that the print head is unable to heat the ribbon in this zone: the ink cannot be diffused/applied correctly onto the card surface. This issue may arise from a dirty or faulty print head. Clean the print head.

If cleaning of the print head does not clear this defect, please contact your Badgy reseller/distributor.

What are the warranty conditions?

The warranty period for the Badgy printer and print head is of 1 year and unlimited passes. These are detailed in a paper document that is provided with Evolis printers, and are also displayed on the second screen of the driver setup wizard. 

How can I install a ribbon?

Please consult the user guide on the CD that comes with the printer, or the tutorial  "How to install a ribbon?".

How many cards can I print with one Badgy color ribbon?

The Badgy color ribbon (ref. R3811) prints up to 100 cards, single-sided only.
The Badgy black monochrome ribbon (ref. R2811) prints up to 600 cards, single-sided only.

How to configure a monochrome black ribbon?

  1. Open up the Print Options menu:

    From the Start button found bottom-left on the Windows task bar, select Devices and Printers.

  2. Double-click on the icon for your Evolis Badgy1 printer

  3. In the Evolis Badgy1 window, click on Printer then choose Print Options

  4. In the Print Options window, select Advanced from the Layout tab.

  5. In Document Options / Printer Properties, select Black in the Ribbon Type section, then OK to confirm.

I have another question not listed in this section.

Please directly contact your Badgy reseller/distributor 

What is the memory capacity of the main board?

The memory capacity of the main board is 16 Megabytes of Random Access Memory (16 MB RAM). 

What types of Bar codes can be printed with the printer?

Any type of barcode generated by an application can be printed. The printer will therefore print any barcode available in this application’s library.
Download the barcode font package.

I have a white margin on all my printed cards, can I reduce it?

No, the white margins (min is 1.4mm) from the printed cards’ edge are normal with the Badgy printer. It is not possible at all to reduce it completely.

I have some colors spots all over the card. What can I do?

This may happen if some dust is present on the card surface or in the printer.

The print head and the ribbon are in contact with the card those parts have to be dust free.

Make sure your cards and the ribbon are stored in a dust free environment.

Do not touch the printable surface of the cards as this could affect the print quality. You can also clean the printer to improve the print quality. 

Please watch the tutorials.

I have a ribbon cutting issue (Ribbon cutting issue pop-up message and/or ribbon cut), What should I do?

If the ribbon has been torn, please check the following:

1. Check that you are using a Badgy ribbon.
2. Check that you are using Evolis plastic cards which meet the specifications for your printer. Badgy takes PVC, PVC composite, PVC laminated, and PET cards.
3. Check that you are using the latest version of the firmware/printer driver for the Badgy printer. Run any updates required using this procedure  "FAQ driver version and firmware".

Please note: You can repair your torn ribbon using a single piece of adhesive tape.

Can I use a generic ribbon?

ONLY Badgy ribbons are guaranteed to print correctly.

The use of generic ribbons may lead to printing problems. This also voids the printer warranty.

No technical support will be available if generic ribbons are used.

Can I reprint on cards printed with a ribbon?

It’s not possible to print with a Badgy ribbon on a card that has already been printed with this ribbon. The ink can be applied only once on each side of the card.

In fact, printing will optimize colors only on a white background.

Can I print on transparent cards?

Due to the presence of INFRARED sensors which are used for the cards synchronization, the transparent or translucent card cannot be used correctly with the Badgy. 

Cards are not being fed. What can I do?

Check that the cards are not stuck together and that you are using cards compatible with Badgy (Badgy consumables are designed to optimize print quality).
Clean your printer, following the guidelines in the FAQ "How to clean the Badgy printer?"

If the problem persists, please call your Badgy reseller/distributor for assistance.
 

What type of cards can I use?

PVC, PVC composite, PVC laminated, and PET cards can be used with Badgy.

Badgy accepts cards in bank card format (dimensions: 86x54 mm/3.370x2.125 inches – ISO CR80) with a thickness of between 0.50 mm and 0.76 mm.

Print quality varies depending on the card manufacturer. That's why we recommend using Badgy consumables which are designed to optimize print quality. Using Evolis consumables prolongs the life of your badges and your Badgy printer.

How many Bagdy can be connected to a PC?

Only one Badgy printer per PC. 

What types of ports are available on the Badgy?

The Badgy printer connects to a computer USB port.

Is my Badgy printer compatible with every USB version?

USB port versions 1.0 to 3.0 are all compatible. If you have any printer driver installation problems with a USB port 3.0.

Check that you are using the latest version of the firmware/printer driver for the Badgy printer.

If the problem persists, please call your Badgy reseller/distributor for assistance.

My new ribbon is generating an error or is not running smoothly

During packaging or transport operations, the Badgy ribbon spindle may become detached from the main spindle (see the photo below).
If so, simply pressing down with your fingers should return to the spindle to the correct position.

badgy mandrin

How do I configure a ribbon on a Mac?

You can configure the ribbon type in the document print settings.

  1. In any software, click File | Print menu (or ⌘  + P) to display the print settings window.
  2. Select the Badgy printer.
  3. Check that the paper format is set to "Card". 

badgy copie ecran

  1. Select "Printer Features" in the context menu to access the settings for the Evolis Badgy printer driver.

badgy copie ecran

  1. Select the "General" menu to set the type of ribbon inserted into the printer. 

badgy copie ecran

  1. More options are available from the "Printer Features" menu, such as Brightness/Contrast settings for specific YMC windows. 

badgy copie ecran

  1. Please note that if you do not save the changes made ("Presets" menu), the default settings will be used the next time you print. For more information, please check the FAQ - My print settings on a Mac have not been saved 

Which barcodes can be printed?

Any barcodes generated by an application can be printed.

All the barcodes in the library of this application can therefore be printed.

Download the barcode font pack.

How do I update the Badgy printer firmware on a Mac?

  1. Download the firmware file (Badgy_1031.firm) to your hard disk from the Downloads area on the Badgy website.
  2. Connect your printer to your computer and switch it on.
  3. Click the menu ⌘ | System Preferences | Printers & Scanners.
  4. Select the "Evolis Badgy" printer and click "Options & Supplies."
  5. Click the "Utility tab", then the "Open Printer Utility" button.
  6. Click the "Upgrade" button.
  7. Click the file downloaded to your hard drive, then click "Open".
  8. The on-off switch on the control panel should flash during the firmware update. (Do not switch off the printer)

copie ecran badgy

How can I tell which version of the printer driver I have on a Mac?

  1. Click the menu "⌘ | System Preferences | Printers & Scanners"
  2. Select the "Evolis Badgy" printer.
  3. Note the version of the "Evolis Badgy Card Printer CUPS"

copie eran badgy

How do I install my Badgy printer on a Mac?

Before installing a Badgy driver, you must be logged in with administrator rights, otherwise the computer may not carry out the installation.

 

  1. Download the Mac driver from the support section on the website.
  2. Unzip the downloaded file – EvolisCardPrinter-4.13.48.2.pkg.zip
  3. Run the file EvolisCardPrinter-4.13.48.2.pkg and follow the installation instructions.
  4. Connect the Badgy printer to a free USB port on your Mac computer.
  5. Switch on the Badgy printer.
  6. Open the "Printers & Scanners" menu. Click the menu ⌘ | System Preferences | Printers & Scanners.
  7. Click the + button to add a new printer.
  8. Select "Evolis Badgy" in the printer list.
  9. From the menu "USE – Choose a Driver," click the "Select Software" option
  10. In the list which appears, select the "Evolis Badgy Card Printer CUPS 4.13.48.2" driver in the language of your choice.
  11. Confirm by clicking "OK," then "Add

BADGY COPIE ECRAN

My printer driver settings are not saved on a Mac

On a Mac, the print settings are automatically reset to the default values. To avoid having to choose specific options (ribbon type, brightness/contrast, etc.) every time you print, you can save your settings.
In the print manager, having changed the options to suit your purpose, click the "Presets" | "Save as" menu and specify a name to save your settings.
You can then select these settings directly from the list.
You can also select the option "Save Current Settings as Preset" to print using the settings previously defined.

COPIE ECRAN BADGY

Badgyプリンタへのドライバインストール方法(Macintosh環境)

Badgyのドライバをインストールする前に、コンピュータのユーザーが管理者権限を持っていることを確認してください。管理者権限がないと、インストールを最後まで実行することができません。

 

  1. ウェブサイトの[ヘルプ]セクションからMac用ドライバをダウンロードします。
  2. ダウンロードしたMac用ドライバを解凍します。
  3. Mac用ドライバを実行し、インストール画面に表示される情報に従います。
  4. Badgyプリンタを、Macコンピュータの空いているUSBポートに接続します。
  5. Badgyプリンタの電源をオンにします。
  6. Apple]メニューの[システム環境設定]をクリックします。
  7. システム環境設定]メニューの[プリンタとスキャナをクリックします。
  8. +]ボタンをクリックして、新しいプリンタを追加します。
  9. プリンタの一覧から[EVOLIS Badgy]を選択します。
  10. 使用]セクションで、[ソフトウェアを選択]オプションをクリックします。
  11. プリンタソフトウェア]一覧から、使用する言語の[Evolis Badgy]ドライバを選択します。
  12. OK]と[追加]をクリックして確定します。

Badgyプリンタへのドライバインストール方法(Windows環境)

Badgyのドライバをインストールする前に、コンピュータのユーザーが管理者権限を持っていることを確認してください。管理者権限がないと、インストールを最後まで実行することができません。

プリンタドライバのインストールが完了するまで、プリンタをUSBポートに接続しないでください。

  1. ウェブサイトの[ヘルプ]セクションからWindows用ドライバをダウンロードするか、プリンタに付属するBadgyのCDを挿入します。
  2. ダウンロードしたファイルをクリックするか、BadgyのCDの[ドライバインストール]セクションを開きます。
  3. インストールプログラムによって、ドライバのインストールプロセスが順に表示されます。
  4. プリンタドライバのインストールが完了した後、プリンタとコンピュータをUSBケーブルでつなぎます。